Privacy Notice

This is the privacy notice of Treforest Tiling Ltd. In this document, "we", "our",
or "us" refer to Treforest Tiling Ltd. We are company number 1113796 registered in UK. Our
registered office is at North Road, Bridgend Ind Est, Bridgend. CF31


This is a notice to inform you of our
policy about all information that we record about you. It sets out the
conditions under which we may process any information that we collect from you,
or that you provide to us. It covers information that could identify you
(“personal information”) and information that could not. In the context of the
law and this notice, “process” means collect, store, transfer, use or otherwise
act on information.

We regret that if there are one or more
points below with which you are not happy, your only recourse is to leave our
website immediately.

We take seriously the protection of your
privacy and confidentiality. We understand that all visitors to our website are
entitled to know that their personal data will not be used for any purpose
unintended by them, and will not accidentally fall into the hands of a third

We undertake to preserve the
confidentiality of all information you provide to us, and hope that you

Our policy complies with UK law
accordingly implemented, including that required by the EU General Data
Protection Regulation (GDPR).

The law requires us to tell you about
your rights and our obligations to you in regards to the processing and control
of your personal data. We do this now, by requesting that you read the
information provided at

Except as set out below, we do not
share, or sell, or disclose to a third party, any information collected through
our website.

bases on which we process information about you

law requires us to determine under which of six defined bases we process
different categories of your personal information, and to notify you of the
basis for each category.

If a basis on which we process your
personal information is no longer relevant then we shall immediately stop
processing your data.

If the basis changes then if required by
law we shall notify you of the change and of any new basis under which we have
determined that we can continue to process your information.

Information we process because we have a
contractual obligation with you

When you buy a product or service from
us, or otherwise agree to our terms and conditions, a contract is formed
between you and us.

In order to carry out our obligations
under that contract we must process the information you give us. Some of this
information may be personal information.

We may use it in order to:

verify your identity for security

sell products to you

provide you with our services

provide you with suggestions and advice
on products, services and how to obtain the most from using our website

We process this information on the basis
there is a contract between us, or that you have requested we use the information
before we enter into a legal contract.

Additionally, we may aggregate this
information in a general way and use it to provide class information, for
example to monitor our performance with respect to a particular service we
provide. If we use it for this purpose, you as an individual will not be
personally identifiable.

We shall continue to process this
information until the contract between us ends or is terminated by either party
under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise
there is no contractual relationship between us, such as when you browse our
website or ask us to provide you more information about our business, including
job opportunities and our products and services, you provide your consent to us
to process information that may be personal information.

Wherever possible, we aim to obtain your
explicit consent to process this information, for example, by asking you to
agree to our use of cookies.

Sometimes you might give your consent
implicitly, such as when you send us a message by e-mail to which you would
reasonably expect us to reply.

Except where you have consented to our
use of your information for a specific purpose, we do not use your information
in any way that would identify you personally. We may aggregate it in a general
way and use it to provide class information, for example to monitor the
performance of a particular page on our website.

If you have given us explicit permission
to do so, we may from time to time pass your name and contact information to
selected associates whom we consider may provide services or products you would
find useful.

We continue to process your information
on this basis until you withdraw your consent or it can be reasonably assumed
that your consent no longer exists.

You may withdraw your consent at any
time by instructing us at email address However,
if you do so, you may not be able to use our website or our services further.

Information we process for the purposes
of legitimate interests

We may process information on the basis
there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on
this basis, we do after having given careful consideration to:

whether the same objective could be
achieved through other means

whether processing (or not processing)
might cause you harm

whether you would expect us to process
your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on
this basis for the purposes of:

record-keeping for the proper and
necessary administration of our business

responding to unsolicited communication
from you to which we believe you would expect a response

protecting and asserting the legal
rights of any party

insuring against or obtaining
professional advice that is required to manage business risk

protecting your interests where we
believe we have a duty to do so

Information we process because we have a
legal obligation

We are subject to the law like everyone
else. Sometimes, we must process your information in order to comply with a
statutory obligation.

For example, we may be required to give
information to legal authorities if they so request or if they have the proper
authorisation such as a search warrant or court order.

This may include your personal

uses of information you provide to us

Complaints regarding content on our

If you complain about any of the content
on our website, we shall investigate your complaint.

If we feel it is justified or if we
believe the law requires us to do so, we shall remove the content while we

Free speech is a fundamental right, so
we have to make a judgment as to whose right will be obstructed: yours, or that
of the person who posted the content that offends you.

If we think your complaint is vexatious
or without any basis, we shall not correspond with you about it.

Job application and employment

If you send us information in connection
with a job application, we may keep it for up to six months in case we decide
to contact you at a later date.

If we employ you, we collect information
about you and your work from time to time throughout the period of your
employment. This information will be used only for purposes directly relevant
to your employment. After your employment has ended, we will keep your file for
indefinitely due to insurance reasons.

Sending a message to our Customer Care

When you contact us, whether by
telephone, through our website or by e-mail, we collect the data you have given
to us in order to reply with the information you need.

We record your request and our reply in
order to increase the efficiency of our business

keep personally identifiable information associated with your message, such as
your name and email address so as to be able to track our communications with
you to provide a high quality service.


When we receive a complaint, we record
all the information you have given to us.

We use that information to resolve your

your complaint reasonably requires us to contact some other person, we may
decide to give to that other person some of the information contained in your
complaint. We do this as infrequently as possible, but it is a matter for our
sole discretion as to whether we do give information, and if we do, what that
information is.

We may also compile statistics showing
information obtained from this source to assess the level of service we
provide, but not in a way that could identify you or any other person.

of information we collect through automated systems when you visit our website


Cookies are small text files that are
placed on your computer's hard drive by your web browser when you visit any
website. They allow information gathered on one web page to be stored until it
is needed for use on another, allowing a website to provide you with a
personalised experience and the website owner with statistics about how you use
the website so that it can be improved.

Some cookies may last for a defined
period of time, such as one day or until you close your browser. Others last

Your web browser should allow you to
delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are
placed by software that operates on our servers, and by software operated by
third parties whose services we use.

you first visit our website, we ask you whether you wish us to use cookies. If
you choose not to accept them, we shall not use them for your visit except to
record that you have not consented to their use for any other purpose.

If you
choose not to use cookies or you prevent their use through your browser
settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

to track how you use our website

Personal identifiers from your browsing

Requests by your web browser to our
servers for web pages and other content on our website are recorded.

We record information such as your geographical
location, your Internet service provider and your IP address. We also record
information about the software you are using to browse our website, such as the
type of computer or device and the screen resolution.

We use this information in aggregate to
assess the popularity of the webpages on our website and how we perform in
providing content to you.

If combined with other information we
know about you from previous visits, the data possibly could be used to
identify you personally, even if you are not signed in to our website.

Disclosure and sharing of
your information

Data may be processed outside the
European Union

Our websites are hosted in UK.

We may also use outsourced services in
countries outside the European Union from time to time in other aspects of our

Accordingly data obtained within the UK
or any other country could be processed outside the European Union.

We use the following safeguards with
respect to data transferred outside the European Union:

to your own information

Access to your personal information

To obtain a copy of any information that
is not provided on our website you may send us a request at

After receiving the request, we will
tell you when we expect to provide you with the information, and whether we
require any fee for providing it to you.

Removal of your information

If you wish us to remove personally
identifiable information from our website, you may contact us at

This may limit the service we can
provide to you.

Verification of your information

When we receive any request to access,
edit or delete personal identifiable information we shall first take reasonable
steps to verify your identity before granting you access or otherwise taking
any action. This is important to safeguard your information.


Use of site by children

We do not sell products or provide
services for purchase by children, nor do we market to children.

If you are under 18, you may use our
website only with consent from a parent or guardian

How you can complain

If you are not happy with our privacy
policy or if have any complaint then you should tell us by email. Our address

If a dispute is not settled then we hope
you will agree to attempt to resolve it by engaging in good faith with us in a
process of mediation or arbitration.

If you are in any way dissatisfied about
how we process your personal information, you have a right to lodge a complaint
with the Information Commissioner's Office. This can be done at

Retention period for personal data

Except as otherwise mentioned in this
privacy notice, we keep your personal information only for as long as required
by us:

to provide you with the services you
have requested;

to comply with other law, including for
the period demanded by our tax authorities;

to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so
as to comply with the law of every country or legal jurisdiction in which we
aim to do business. If you think it fails to satisfy the law of your
jurisdiction, we should like to hear from you.

However, ultimately it is your choice as
to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from
time to time as necessary. The terms that apply to you are those posted here on
our website on the day you use our website. We advise you to print a copy for
your records. If you have any question
regarding our privacy policy, please contact us.

Copyright © 2018 Treforest Tiling Ltd

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